These terms are a contract between you and iVaCay LLC (“iVaCay”, “we”, “us”). By creating an account or using the iVaCay app or ivacay.co (together, the “Service”) you agree to them. If you do not agree, please do not use the Service.
1. Eligibility and your account
You must be at least 18 and able to enter a binding contract. Keep your password private and your details accurate; you are responsible for activity on your account. Tell us at once at combinedsun@ivacay.co if you think it has been compromised.
2. What iVaCay does
iVaCay is a travel planning and booking service. Kaya, our AI concierge, searches live inventory from third-party suppliers and helps you assemble a trip. Flights, stays, transfers and experiences are provided by those suppliers, airlines, hotels, transfer companies, experience operators and local guides, under their own terms, fare rules and cancellation policies, which you accept when you book. iVaCay acts as an intermediary and is not the carrier, accommodation provider or tour operator.
3. Kaya and Agent Authority
Kaya suggests; you decide. By default nothing is purchased until you confirm a booking and its price. Agent Authority lets you allow Kaya to act within limits you set (for example, rebook within a budget if a flight is cancelled). Anything Kaya books under an authority you granted is treated as booked by you. Kaya can make mistakes: check dates, names and prices before you confirm, and read supplier rules for anything that matters to you. Trip Guardian reports changes it can see; it cannot see everything and is not a substitute for checking with your airline or hotel.
4. Prices, payment and Travel Wallet
Prices come from suppliers in real time and can change until a booking is confirmed. The total shown at checkout, including taxes and fees we know of, is what you pay; some suppliers charge local taxes or resort fees on arrival. Payments are processed by Stripe using Apple Pay, Link or a card; by paying you also accept Stripe's terms. Travel Wallet credit (purchased top-ups, refunds we return as credit, and rewards) is applied automatically to your next booking, is not cash, cannot be transferred, and, except purchased top-ups, which you can withdraw, has no cash value. We may correct obvious pricing errors and will tell you before we charge a different amount.
5. Changes, cancellations and refunds
Supplier rules govern whether a booking can be changed or refunded and what it costs. We show those rules before you confirm where the supplier provides them. Refunds are returned to the original payment method or, when you choose, to your Travel Wallet. Our own service fees, where charged, are shown separately and are non-refundable once the booking is confirmed unless the law says otherwise.
6. Travel documents and your responsibilities
You are responsible for valid passports, visas, vaccinations, insurance and for arriving on time. Names on bookings must match travel documents exactly. Check entry requirements for every country you visit or transit.
7. Community content, journals and travel buddies
You own what you post and give us a licence to store, display and share it as your visibility settings allow. Do not post anything unlawful, hateful, sexually explicit, infringing or private about someone else, and do not impersonate anyone. Invite links you create let anyone who opens them become your travel buddy; revoke a link from your profile if you no longer want that. We may remove content and suspend accounts that break these rules, and you can report or block any user in the app.
8. Local guides and experience listings
Guides are independent partners, not employees of iVaCay. Guides must be verified before listing, keep availability and prices accurate, hold the licences and insurance their activity requires, and deliver what they list. Payouts are made through Stripe Connect after a completed booking, less the platform fee shown in the guide dashboard. Travelers book experiences under the guide's cancellation terms shown on the listing. iVaCay is not responsible for the conduct of guides or travelers, but we investigate every report.
9. Acceptable use
Do not scrape, reverse-engineer or overload the Service, probe its security, use it for fraud, create bookings you do not intend to use, or use another person's payment method without permission. We may rate-limit, suspend or close accounts that do.
10. Intellectual property
The iVaCay name, mark, app and site are ours or our licensors'. You get a personal, non-transferable licence to use the app on devices you own. Supplier and guide content belongs to them.
11. Disclaimers
The Service is provided “as is”. We do not guarantee that inventory, prices or Kaya's suggestions are error-free or that any trip will be available or suitable. Travel involves risk; choose activities and destinations that fit you.
12. Limitation of liability
To the fullest extent the law allows, iVaCay is not liable for indirect, incidental or consequential losses, or for the acts of suppliers, guides or other users. Our total liability for any claim connected to the Service is limited to the greater of the service fees you paid us in the 12 months before the claim and USD 100. Nothing here limits liability that cannot be limited by law.
13. Termination
You can delete your account at any time in Settings. We can suspend or end your access if you break these terms or the law, with refunds of unused Travel Wallet top-ups where we are required to make them. Sections that by their nature should survive (payments owed, content licences, disclaimers, liability, disputes) survive termination.
14. Disputes and governing law
These terms are governed by the laws of the United States and of the state in which iVaCay LLC is organised, without regard to conflict-of-law rules. Before starting a claim, write to us at combinedsun@ivacay.co; most problems are solved in a few emails. Consumers keep any rights their local law gives them.
15. Changes to these terms
We may update these terms. For material changes we will notify you in the app or by email at least 14 days before they take effect. Continuing to use the Service after that means you accept the new terms.
16. Contact
iVaCay LLC · combinedsun@ivacay.co